100% Satisfaction Guarantee
Holy Buyble wants you to be thrilled with your new loves. We truly believe in our products as much as we believe in GOD and we want to make sure we keep this promise with a 100% risk-free ironclad 15 day guarantee.
If you do not receive your product (due to lost mail for example), if the item you receive is defective or faulty, damaged during shipping or simply a wrong item, we refund you money back after receiving proof, no questions asked. If you feel your item is significantly different from the product description, you can A: Return it within 15 days of receiving your product and get a full refund, or B: Get a partial refund and keep the item. We want you to be HAPPY & HOLY and we have NO NEED for unhappy karma.
Please refer to our FAQ page for all return & refund related questions or contact us at support@holybuyble.com should you need assistance.
Our policy lasts 15 days. If 15 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please include your Holy Buyble Account information and Order Number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In rare case if you have paid import duty of your purchase, we cannot refund your import duty & taxes or any other associated brokerage fees.
The following terms also apply:
Terms apply:
* Orders over US $100 in value must be returned to Holy Buyble at customer’s expense in order to receive refund.
* Money back guarantee does not apply to monogrammed items, Made-to-Order Jewelry, gift cards, or sale items.
* Holy Buyble reserves the right to revoke this offer if we identify what we believe to be a pattern of abuse or fraud.
* We want to know why you were not satisfied. We reserve the right to require an explanation of why you are requesting a refund and a photograph of the product for which the refund is being requested before issuing the refund.
* We do not cover import duties, tariffs, or other fees paid by customers to third parties in order to receive the order.
* We do not provide refunds for products that have been used, altered, or damaged after you've received the shipment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (7-14 working days) before your refund is officially posted.
Next contact your bank. There is often some processing time (7-14 working days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@holybuyble.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@holybuyble.com
Gifts
Items returned will be refunded to the purchaser‘s original method of payment. Please return the goods to us within 15 days of the receiving date for all full price items. We cannot refund sale items, personalized or monogrammed items.
Shipping
Be sure to include your order number in the email. It's crucial to contact us first, as we have multiple return addresses.
All printed apparels can be returned to our partner supplier's address: 19749 Dearborn St, Chatsworth, CA 91311 USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without traceable shipment.
-----------------------
Estimated Shipping Times Example:
Continental USA:
| Method |
Cost |
Delivery time from date of shipping |
| Standard |
Free |
10-15 Business Days |
International:
| Method |
Cost |
Delivery time from date of shipping |
| Standard |
Free |
10-15 Business Days |
The average delivery time is 2-3 weeks on most international orders, but we like to make our customers aware that in very rare cases it can take up to 5 weeks to receive your product(s).
Our made-to-order jewelry are shipped from our studios either in Shanghai or Amsterdam and our custom design born-in-America apparels come straight from our suppliers in sunny California in the U.S.
Because we ship from multiple warehouses, please allow for up to 2-5 weeks for any items that may ship from international warehouses.
For custom design apparels, the usual delivery time is 3-8 business days to U.S addresses. For all other accessories and gadgets,our regular service will deliver your order within 7-15 working days on US orders, and 2-5 weeks to other countries depending on the destination and workload of the couriers.
We ship to the following countries with our regular courier services, expedited shipping can be arranged, please contact us at support@holybuyble.com for such queries.
Americas:
USA, Canada, Mexico, Brazil
Oceania:
New Zealand, Australia
Europe:
Russia, Ukraine, UK, France, Germany, Norway, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, the Netherlands, Poland, Sweden, Turkey, Finland, Ireland, Portugal, Spain
Asia & Middle East:
Israel, Hong Kong, Taiwan, Korea, Japan, Malaysia, Singapore, Saudi Arabia
If your country is not listed in our regular service destinations, please contact us at support@holybuyble.com for queries.
Shipment
- 1.All items will be shipped within 2-5 business days after receiving cleared payment .
- 2.Please check your detailed address and contact number carefully before submitting your order.
- 3.Order Tracking: More than 90% of our shipments can be tracked, you will receive your tracking number in your shipment confirmation email. For the orders without tracking number, don't worry, if you do not receive your order within our delivery time frame ( max 5 weeks depending on the delivery country/location), we will give you full refund or resend your order. We trust our customers to not take advantage of us on this offer.
- 4.Shipping to a different country: We're working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we require that the country of your Ship To address matches the country of your Bill To address.
Import Duty, Tax and Brokerage Fees
We make every effort to minimize any import duty, tax and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the carrier and the customs authority in your country for further information.
Please note that it's your own responsibility to clear custom duty in order to receive your order and we have no influence on this procedure.
Holy Buyble has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
